Last updated: October 6, 2025

This Privacy Policy describes how RentGo Rabat (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or use our website rentgorabat.com (the “Website”) and our car rental services under the concept “Car Hire Rabat No Deposit, No Credit Card”.

1. Who We Are

RentGo Rabat is a local-focused car rental intermediary in Morocco. We help travellers connect with trusted local car rental partners in Rabat and Salé, including Rabat–Salé Airport (RBA) pickups and city deliveries. We do not own the vehicles ourselves; instead, we present offers from local suppliers and pass your booking details to them so they can provide the rental service.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful way.

2. Data We Collect

We may collect and process the following categories of personal data:

Contact details: your name, email address, phone number, and (optionally) home address or local accommodation address when you make an enquiry or booking.
Booking details: rental dates, vehicle category, pickup and drop-off location, flight details for airport pickup (if provided), and hotel/riad/apartment address for delivery.
Identification data: driver’s licence and passport/ID details are usually collected and checked directly by the local rental partner at pickup, as required by law and insurance. In general, we do not store copies of these documents ourselves unless strictly necessary (for example, in email correspondence or dispute resolution).
Website usage data: IP address, browser type, device type, operating system, pages visited, time spent on the Website and similar technical information collected via cookies and analytics tools.
Communication data: information you provide when you contact us by email, contact form or messaging apps (e.g. questions about offers, special requests, complaints).

3. How We Use Your Data

We use your personal data for the following purposes:

To process, confirm and manage your car rental booking or enquiry.
To communicate with you about your reservation, pickup and drop-off details, or any changes to your booking.
To share necessary booking data with our local car rental partners so they can prepare your vehicle and sign the rental agreement with you.
To comply with legal obligations, tax and accounting requirements, and insurance rules.
To improve our Website, services, content and user experience through aggregated or anonymised analytics.
To maintain the security and proper functioning of the Website, including preventing abuse and detecting technical issues.

We process your data based on one or more of the following legal grounds: performance of a contract (or steps taken at your request before entering into a contract), compliance with legal obligations, and our legitimate interest in operating and improving our services. Where required by law, certain uses may also be based on your consent (for example, for specific types of marketing communications).

4. Data Sharing

We do not sell your personal data. We may share your data only with:

Local car rental partners: to the extent necessary for them to provide the rental service (vehicle preparation, handover, contract signing, support during the rental).
Insurance providers: where needed for coverage, claims handling, or in case of an accident or dispute involving the rental car.
IT, hosting and analytics service providers: who help us operate and secure our Website and communications. These providers are required to handle your data confidentially and only according to our instructions.
Professional advisers: such as lawyers or accountants, where reasonably necessary for legal or accounting purposes.
Public authorities or regulators: if we are legally obliged to share data, or if disclosure is necessary to protect our rights, safety, or the rights and safety of others.

5. Cookies and Analytics

Our Website uses cookies and similar technologies to:

enable basic functionality (e.g. language preferences, form submissions),
improve performance and security,
analyse Website traffic and usage in an aggregated or pseudonymised form.

By continuing to use our Website, you consent to the use of cookies as described here. You can manage or disable cookies in your browser settings, but some features of the Website may not function correctly if you do so.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures may include secure servers, access controls, encryption where appropriate, and internal policies on data handling.

We retain your personal data only for as long as necessary for the purposes for which it was collected, including:

managing bookings and after-sales support,
complying with legal, tax and accounting requirements,
resolving disputes and enforcing agreements within a reasonable limitation period.

7. Your Rights

Depending on your country of residence and applicable data protection law (including, where relevant, EU/EEA rules), you may have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, where legally possible.
Request restriction of processing in certain situations.
Object to processing based on our legitimate interests, where applicable.
Request data portability for certain data that you have provided to us, where technically feasible.
Withdraw consent for marketing communications at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details in section 10. We may need to verify your identity before fulfilling your request, for security reasons and to protect your data.

8. Third-Party Links

Our Website may contain links to external websites or services (for example, travel resources, local partners, or booking tools). We are not responsible for the privacy practices, content or security of these third-party sites. We recommend that you review the privacy policy of any external website you visit before providing personal information.

9. International Transfers

Because we work with partners and service providers that may be located in different countries, your personal data may be transferred and processed outside your country of residence. Where required by law, we take steps to ensure that such transfers are subject to appropriate safeguards (for example, contractual clauses or equivalent legal mechanisms) to protect your data to a level comparable with local requirements.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Any changes will be posted on this page with a revised “Last updated” date at the top. We encourage you to review this Policy periodically to stay informed about how we handle your data.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:

Email: [email protected]